FAQ
Questions, answered.
Plain answers about how care, billing and shipping work.
Getting started
You answer a short online intake about your health and goals. Visits happen through a secure telehealth platform. Your licensed provider reviews your intake before any prescription is issued. If treatment is appropriate, your plan ships to your door.
Providers & prescriptions
A licensed nurse practitioner or physician assistant from LocumTele, licensed in your state, reviews your intake and decides whether a prescription is appropriate. If prescribed, your medication is dispensed by VSDH, a state-licensed pharmacy, and shipped to you discreetly.
Pricing & billing
You pay $0.00 when you place your order request. We then email you a secure payment link to save your card. You're charged only if a licensed provider from LocumTele approves treatment, usually within 24 to 48 hours. Your first billing date is the day treatment is approved. Not approved = not charged, and nothing ships.
Shipping
We currently serve 47 states + DC. We do not currently serve patients in Alaska, Mississippi or New Jersey, U.S. territories, or APO/FPO addresses. See State availability for the full list.
Privacy & safety
Yes. Your health answers go to your licensed provider and are never sold. Elivara Health never puts your health information in web addresses or analytics.
Care that grows with you. Rooted in science.
A short online visit. A licensed provider decides what's right for you.